Privacy Policy

This Privacy Policy explains how Madeline Montréal collects, uses, stores and shares your personal information when you visit our website, place an order, contact us or otherwise use our services.

In this policy, “we,” “us” and “our” refer to Madeline Montréal.

1. Personal Information We Collect

When you make a purchase or attempt to make a purchase, we may collect information such as your name, billing address, shipping address, email address, telephone number, payment details and information about the products you order.

When you browse our website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, operating system, time zone and information about how you interact with our website.

If you contact us, we may also collect the information you provide in your message.

With your permission, we may use your email address to send you news, product updates, special offers and other marketing communications from Madeline Montréal.

2. How We Use Your Information

We may use your personal information to:

• Process and deliver your orders
• Confirm and manage payments
• Communicate with you about your order
• Handle returns, refunds and customer service requests
• Detect and prevent fraud or misuse
• Improve our website, products and services
• Send marketing communications when you have agreed to receive them
• Meet our legal, tax and regulatory obligations

We only collect and use personal information for appropriate business purposes or where otherwise permitted or required by law.

3. Consent and Your Choices

When you provide personal information to place an order, complete a payment, arrange delivery or request a return, you consent to our use of that information for the relevant purpose.

If we want to use your information for an additional purpose, such as email marketing, we will request your consent when required.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at info@madeline-montreal.com.

You may also withdraw your consent to certain uses of your information, subject to any legal or contractual restrictions. Withdrawal of consent does not affect processing that took place before consent was withdrawn.

4. When We Share Information

We do not disclose personal information to unrelated parties for their own independent purposes unless you have provided consent or the disclosure is permitted or required by law.

We may provide limited personal information to trusted service providers that help us operate our business. These may include Shopify, payment processors, delivery companies, fulfilment partners, email providers, analytics services, fraud-prevention providers and professional advisers.

These providers may only receive the information reasonably necessary to perform their services. They are responsible for handling personal information in accordance with their own privacy obligations and applicable law.

We may also disclose information where necessary to comply with a legal obligation, respond to a valid government or law-enforcement request, protect our rights or investigate suspected fraud or misuse of our services.

If Madeline Montréal is sold, merged or reorganized, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

5. Shopify

Our online store is hosted by Shopify Inc. Shopify provides the ecommerce platform that enables us to offer and sell our products and services.

Information submitted through our store may be processed and stored through Shopify’s systems and infrastructure. Shopify maintains its own privacy and security practices for the information it processes.

More information is available in Shopify’s Privacy Policy:

https://www.shopify.com/legal/privacy

6. Payments

Payments are processed through Shopify or other payment service providers made available at checkout.

We do not normally receive or store your complete credit or debit card number. Payment providers process payment information according to their own privacy and security policies.

Payment providers are expected to apply relevant payment-security standards, including the Payment Card Industry Data Security Standard where applicable. We recommend reviewing the privacy policy of the payment method you choose.

7. Third-Party Services and International Processing

Some service providers may operate or store information in countries outside your province or country of residence. As a result, your personal information may be processed in another jurisdiction and may be subject to the laws of that jurisdiction.

We recommend reviewing the privacy policies of third-party providers that you choose to use, particularly payment providers and services accessed through external links.

When you leave our website or are redirected to another website or application, the privacy practices of that third party will apply.

8. External Links

Our website may contain links to websites operated by other organizations. We are not responsible for the content, security or privacy practices of those websites.

Please review the privacy policy of any external website before providing personal information.

9. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration or destruction.

Secure connections and encryption may be used where appropriate. Payment information is handled through payment providers that apply their own security controls.

No internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes and meet legal, accounting or reporting requirements.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, we may delete it, anonymize it or securely dispose of it, subject to applicable law.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate essential store functions, remember your preferences, maintain your shopping cart, understand website performance and support analytics or advertising where permitted.

Cookies used on our website may include:

• Essential cookies required for checkout, security and basic website functionality
• Preference cookies that remember your settings
• Analytics cookies that help us understand how visitors use our website
• Marketing cookies used to measure campaigns or show relevant advertising

Where required, non-essential cookies will only be used after you have provided consent. You can manage your choices through our cookie banner or your browser settings.

Disabling certain cookies may affect the way some parts of our website function. The specific cookies used may change when Shopify updates its services or when we add or remove website features and applications.

12. Age Requirements

Our website is not intended for children who are not legally able to enter into a purchase agreement.

By using this website, you confirm that you have reached the age of majority in your province, state or country of residence, or that you are the age of majority and have authorized a minor under your care to use the website under your supervision.

13. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain uses of your information
• Ask questions or make a complaint about our privacy practices

We may need to verify your identity before completing a privacy request. Certain information may need to be retained where required by law or for legitimate business purposes.

To submit a request, contact us at info@madeline-montreal.com.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, services, technology or legal obligations.

The revised policy will be published on this page with an updated revision date. Material changes may also be communicated through the website or by other appropriate means.

We encourage you to review this policy periodically.

15. Contact Us

For questions about this Privacy Policy, requests concerning your personal information or complaints about our privacy practices, contact the Privacy Officer for Madeline Montréal at:

Email: info@madeline-montreal.com