Shipping Policy

Order Processing

Every order from Madeline Montréal is prepared with care to ensure accuracy and quality.

Please allow 1 to 3 business days for your order to be processed before shipment. Orders placed during weekends or public holidays will be processed on the next available business day.

Delivery Time

Our estimated standard delivery time is 5 to 15 business days, depending on your location.

We work with trusted shipping carriers to deliver your order safely. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times and delivery times are separate.

Shipping Fees

Any applicable shipping fees will be calculated based on your delivery location and displayed during checkout before you complete your purchase.

Customers are responsible for providing a complete and accurate delivery address. Madeline Montréal cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Placing an Order

  1. Select the item you would like to purchase and add it to your shopping cart.

  2. Proceed to checkout and carefully review your order and shipping information.

  3. Select your preferred payment and shipping options.

  4. Complete your purchase. You will receive an order confirmation by email once your order has been successfully placed.

Delays and Product Availability

Delivery may take longer during busy periods, public holidays or unexpected disruptions outside our control.

Although we do our best to maintain accurate stock information, an item may occasionally become unavailable after an order has been placed. If this happens, we will contact you as soon as possible and offer an appropriate solution.

Our team will do everything reasonably possible to keep you informed and ensure your order arrives as quickly as possible.

Customer Care

If you have any questions about your order or this Shipping Policy, please contact the Madeline Montréal Customer Care Team at info@madeline-montreal.com. We will be happy to assist you.