Overview

This website is operated by Madeline Montréal. Throughout this website, the words “we,” “us” and “our” refer to Madeline Montréal.

Madeline Montréal provides this website, including its content, features, products and services, subject to your acceptance of these Terms of Service and all other policies displayed on our website.

By visiting our website, creating an account or purchasing a product from us, you agree to these Terms of Service. These Terms apply to all website users, including visitors, customers and anyone who submits content through the website.

Please read these Terms carefully before using our website. If you do not agree with them, you should not access the website or use our services.

We may introduce new features, products or services in the future. Unless stated otherwise, these additions will also be governed by these Terms.

We may update these Terms by publishing a revised version on this page. Your continued use of the website after an update means that you accept the revised Terms, subject to applicable law.

Our online store is hosted by Shopify Inc., which provides the ecommerce platform through which we offer our products and services.

1. Online Store Requirements

By using this website, you confirm that you have reached the age of majority in your province, state or country of residence. If you allow a minor under your care to use this website, you are responsible for supervising their use.

You may not use our website, products or services for an unlawful or unauthorized purpose. You must comply with all laws and regulations that apply to you.

You must not upload, distribute or transmit viruses, malicious code or any other material intended to damage or interfere with the website or another system.

We may suspend or terminate access to our services if these Terms are violated.

2. General Conditions

We may refuse or cancel service where reasonably necessary, including in cases of suspected fraud, misuse, unlawful activity or a violation of these Terms.

Information you submit through the website may be transmitted across different networks and adjusted to meet technical requirements. Payment information is encrypted during transmission in accordance with the practices of our payment providers.

You may not copy, reproduce, resell, distribute or commercially exploit any part of our website or services without our prior written permission.

Section headings are included for convenience and do not affect the interpretation of these Terms.

3. Website Information

We make reasonable efforts to keep the information on our website accurate and current. However, occasional errors, omissions or outdated information may occur.

Website content is provided for general information. You should review all relevant product details and policies before making a purchase.

Historical information may be displayed for reference and may no longer be current.

We may update website content when appropriate. Nothing in this section limits any rights or remedies available to you under applicable law.

4. Service and Price Changes

Product prices may change without advance notice. A price change will not affect an order that we have already accepted unless an error occurred or applicable law permits the change.

We may update, suspend or discontinue a website feature, product or service. Where legally required, we will provide appropriate notice.

We are not responsible for changes or interruptions beyond what is required under applicable law.

5. Products and Services

Some products may only be available online and may be offered in limited quantities.

Returns and exchanges are governed by our Return Policy in addition to any mandatory rights provided by law.

We make reasonable efforts to present product colours, images, measurements and descriptions accurately. The appearance of colours may vary depending on your device and display settings.

We may limit product availability or purchase quantities where reasonably necessary, including by customer, household, region or order.

Product descriptions, availability and pricing may be updated at any time. We may also discontinue products without advance notice.

We do not exclude or limit any legal warranty or mandatory consumer protection that applies to your purchase.

6. Orders, Billing and Account Information

Submitting an order does not automatically mean that we have accepted it. We may refuse, limit or cancel an order for legitimate reasons, including suspected fraud, incorrect pricing, stock issues, payment problems or suspected commercial resale.

If we change or cancel an order, we will make reasonable efforts to contact you using the details supplied during checkout.

You agree to provide complete, current and accurate billing, shipping and account information. Please update your details promptly so we can process your order and contact you when necessary.

You are responsible for checking your order information before completing your purchase.

Please review our Return Policy and Shipping Policy for additional information.

7. Third-Party Tools

We may provide access to tools, applications or services operated by third parties.

We do not control these services and cannot guarantee their availability, accuracy or performance. Your use of a third-party service may also be governed by that provider’s terms and privacy policy.

You are responsible for reviewing and accepting the terms of any third-party service you choose to use.

New tools or website features introduced in the future may also be governed by these Terms.

8. Third-Party Links

Our website may contain links to websites operated by third parties. These websites are independent from Madeline Montréal, and we are not responsible for their content, security, products, services or privacy practices.

Accessing an external website is at your discretion. Please review the third party’s policies before purchasing a product, using a service or submitting personal information.

Questions or complaints relating to third-party products or services should be directed to the relevant provider.

9. Reviews, Feedback and Submissions

If you send us a review, suggestion, photograph, idea or other content, you confirm that you have the right to share it with us.

Unless otherwise agreed, you give Madeline Montréal permission to use, reproduce, edit, translate and display that content for reasonable business and promotional purposes. This permission is non-exclusive and does not transfer ownership of your original content to us.

We are not obligated to publish, keep confidential, compensate or respond to unsolicited submissions.

We may remove content that is unlawful, misleading, offensive, defamatory, infringing or otherwise inappropriate.

You must not submit content that violates another person’s intellectual property, privacy or other legal rights. You must not impersonate another person, use false contact information or misrepresent the origin of a submission.

You remain responsible for the accuracy and legality of the content you provide.

10. Personal Information

Our collection and use of personal information are explained in our Privacy Policy.

By submitting personal information through the website, you acknowledge that it will be processed as described in that policy and in accordance with applicable law.

11. Errors and Omissions

Our website may occasionally contain typographical errors, incorrect prices, inaccurate descriptions, outdated promotions, incorrect shipping information or stock errors.

We may correct inaccurate information and update the website when necessary. If an error affects an order you have submitted, we may contact you with the correct information and provide any options required by applicable law.

Nothing in this section limits your statutory rights or allows us to disregard an order or contract where the law requires us to honour it.

12. Prohibited Uses

You may not use our website or its content:

• For unlawful, fraudulent or deceptive activities
• To encourage another person to break the law
• To violate applicable international, federal, provincial, state or local rules
• To infringe our intellectual property rights or those of another person
• To harass, threaten, abuse, defame or discriminate against another person
• To submit false or misleading information
• To upload viruses, malware or other harmful code
• To collect personal information about others without authorization
• To send spam, phishing messages or other unwanted communications
• To scrape, crawl or access the website through unauthorized automated means
• To publish obscene, abusive or otherwise unlawful material
• To bypass or interfere with website security features

We may restrict or terminate your access if you engage in prohibited activity.

13. Service Availability, Warranties and Liability

We aim to provide a reliable and secure website, but we cannot guarantee that the website will always be uninterrupted, error-free or available.

The website may occasionally be unavailable because of maintenance, technical problems or events outside our reasonable control.

To the extent permitted by law, our website and its general content are provided on an “as available” basis.

Nothing in these Terms excludes, restricts or replaces any legal warranty, consumer right or remedy that cannot lawfully be excluded. Products purchased from Madeline Montréal remain subject to all mandatory warranties and consumer protections that apply to them.

To the maximum extent permitted by law, Madeline Montréal and its team, suppliers and service providers will not be responsible for indirect, incidental or consequential loss arising from use of the website.

Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

14. Responsibility for Violations

To the extent permitted by law, you agree to be responsible for reasonable losses, claims or expenses incurred by Madeline Montréal because of your unlawful use of the website, your violation of these Terms or your infringement of another person’s rights.

This section does not impose responsibility where doing so would be prohibited by applicable consumer law.

15. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

16. Termination

These Terms remain effective while you use our website or services.

You may stop using the website at any time.

We may suspend or terminate your access if we reasonably believe that you have violated these Terms, used the website unlawfully or created a security or fraud risk.

Any payment obligation, ownership provision, limitation of liability or other provision that is intended to continue after termination will remain in effect.

Termination does not affect rights or obligations that arose before termination.

17. Entire Agreement

These Terms, together with the policies referenced on our website, form the agreement between you and Madeline Montréal concerning your use of the website and your purchases.

They replace previous communications or versions relating to the same subject, except where otherwise agreed in writing.

If we do not immediately enforce a provision, that does not mean we have waived our right to enforce it later.

Any ambiguity will be interpreted in accordance with applicable law and will not automatically be interpreted in favour of the party that drafted the Terms.

18. Governing Law

These Terms and any separate agreement relating to our services are governed by the laws of Québec and the applicable federal laws of Canada.

This choice of law does not remove or reduce any mandatory rights or protections available to consumers under the laws that apply to them.

19. Changes to These Terms

The current version of these Terms is available on this page.

We may revise these Terms when our business, services or legal obligations change. The updated version will be published with a new revision date.

Where required by law, we will provide additional notice of material changes.

Continued use of the website after revised Terms take effect constitutes acceptance of those changes, except where applicable law requires another form of consent.

20. Contact Information

Questions about these Terms of Service can be sent to:

Madeline Montréal
Email: info@madeline-montreal.com